How to Block Jio SIM if Lost or Stolen Using Different Methods

By losing a Jio SIM card or theft, you can highlight various risks, including unauthorized use of your personal information. It is necessary to block the SIM as soon as possible to prevent any misuse. Fortunately, Jio provides several ways to block your SIM card, including customer care to myjio app, Jio website, email, or even going to Jio store. This guide will run through each method to help you secure your Jio SIM quickly and efficiently.

Call customer care and block jio sim

One of the easiest and most efficient ways to block its Jio SIM is Jio’s customer care. This can be done using another JIO number or any other phone.

• From Jio number, dial 199 to reach Jio’s customer aid.
• From any other number, call 1800–889–9999, which is Jio’s toll-free customer care number.
• Once connected once, select the option to speak with customer care executive.
• Inform them whether your SIM is lost or stolen.
• They will ask for verification details, such as your name, SIM-attached number, and sometimes your last used transaction or address.
• After verification, your SIM will be blocked, and you will receive a confirmation message on your registered optional number.

Block jio number on MyJio app

If your Jio SIM is stolen, but you have an installed MyJio app on your phone, then blocking your Jio SIM is a convenient option. If you do not have an Jio app installed on your phone, then you have to seek help from the person who has JioApp. How to do this here:

1. Open the MyJio app.
2. Go to the menu section and select JioCare: aid and support.
3. Look for the option to block the sim.
4. Enter the JIO number you want to block and move forward.
5. Complete the verification process by answering the signals.

Once your request is processed, your SIM will be blocked. The interface of the app is a user friendly, and the process does not take long time. However, this method requires that you have an internet access and an app installed on your device.

Block your jio sim online through the website

Another quick method to block your Jio SIM is through the official JIO website. Here are steps:

1. Visit Jio’s official website on www.jio.com.
2. Go to the support section and choose the Lost Sim.
3. Enter the JIO number that is lost or stolen.
4. You will be asked to verify your identity by answering some security questions.
5. Once the verification is completed, your SIM will be blocked, and you will get a confirmation.

This method can be done from any device with internet connection, making it an accessible option if you are unable to use the MyJio app.

Block jio number via email

If you like to use email to block your Jio SIM, you can do so by sending requests for customer care of Jio. This way:

1. Create an email at care@jio.com.
2. In email, include the following details:

• your full name
• Your jio number
• A brief description of the issue (ie, the sim is lost or stolen)
• Any additional identification details that can be requested (eg, address, safety questions)

Once you send an email, Jio’s customer aid team will process your request and block SIM.

This method can be used when you like to call customer care or use online methods.

Block jio sim by visiting a jio store

If you are unable to block your Jio SIM using the above methods, you can go to the nearest Jio store. What to do here:

1. Find the nearby Jio store on Jio website or using the Jio Store locker available through Google Maps.
2. To confirm your identity, visit the store with ID proof (eg, Aadhaar card, passport, voter ID) issued by a legitimate government.
3. Inform the employees you have lost your SIM and would like to block it.
4. Fill any form required and provide the required verification details.
5. Once the process is completed, your SIM will be blocked.

This method is ideal if you need a person help or if other methods are not available or convenient.

Frequently asked questions (FAQs)

1. What do I need to do after sending my Jio SIM to block?

Once you send a request to block your Jio SIM, the services attached to the number will be suspended. If you find the SIM later, you can contact Jio to unblock it. If you do not get a SIM, you can request a replacement SIM card either online or by going to Jio store.

2. I lost my phone/SIM in international roaming. How can I get my Jio SIM (Physical SIM) / ESIM?

If you have lost your phone or SIM abroad, contact Jio customer care immediately at 1800-889-9999 to block your SIM. For a replacement, you can request a new SIM or ESIM either through customer care or when returning to India. Jio also allows ESIM activation through customer care or MyJio app.

3. How long does Jio SIM card take to block?

Once you present the request, your Jio sim will be blocked within 2 to 3 hours. During this time, services such as calls, texts and data will be disabled. If you suspect that SIM is being used fraudulently, it is important to work quickly to prevent misuse.