IndiGo fought the claims and said that it took cognizance of the issue faced by the passenger and handed him a separate seat, on which he traveled voluntarily and completed his visit to New Delhi. The image used only for the purposes of representation. , Photo Credit: Reuters
A consumer platform in Delhi has convicted Indigo Airlines for a lack of service to provide a woman to provide an unnatural and stained seat and directed that she should pay compensation of discomfort, pain and mental pain and compensation of 1.5 lakhs.
New Delhi District Consumer Disputes Redressal Commission, which included its President Poonam Chaudhary and members Barak Ahmed and Shekhar Chandra, listening to a complaint filed by Pinky, alleging that he was awarded a “unclean, dirty and stain” seat while traveling from New Deli on 2 January this year from New Deli.
Ms. Pinky alleged that her complaint about the issue was treated in “dismissal and insensitive ways”.
Coming to the claim, the airlines said that she took cognizance of the issue faced by Ms. Pinky and handed her over a separate seat, on which she voluntarily traveled and completed her visit to New Delhi.
Keeping in mind the evidence before, the platform, in an order on 9 July, was recently made available, “We believe that the opposite party (IndiGo) was guilty of lack of service.”
The forum said, “As in relation to inconvenience and pain, mental anguish is suffering from him, we think he should be compensated. According to us, we accordingly directed to pay ₹ 1.5 lakh to the opposite party, as compensation for mental pain, physical pain and harassment,” the forum said.
It also directed a payment of ₹ 25,000 as litigation expenses.
In its order, the forum stated that the Airlines status failed to produce the data display (SDD) report, which created a part of its internal operating records according to the standard aviation protocol.
It said, “There is no reference to this report in a written statement or in the evidence filed by the opposite party. SDD is an important document that is used to monitor flight operations and to record passenger-related events. The absence of this document weakens the protecting the opposite party.”
Published – August 10, 2025 11:18 AM IST
